Frequently Asked Questions
Everything you need to know about your next run.
How do I know which running shoes are right for my gait?
We recommend checking our online Gait Analysis guide or visiting a store for a professional fitting. Generally, neutral runners need cushioned shoes, while those who overpronate benefit from stability or motion-control footwear.
What is your return policy for worn gear?
We offer a 30-day 'Run in Them' guarantee. If your new shoes aren't performing as expected after a few test runs, you can return them for a full refund or exchange, no questions asked.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. We also offer expedited 2-day shipping for athletes who need their gear ready for an upcoming race weekend.
Do you offer international shipping?
Yes, Fit2Run ships to over 50 countries worldwide. International delivery times vary by location but generally arrive within 7-14 business days via DHL or FedEx.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal where you can monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Klarna or Afterpay.